Customer Support

We believe that the true acid test for quality service is not when things go well. Rather, it is the way we respond and manage service recovery on the rare occasions when things go wrong.

All equipment is warranted by FCS to be free from defects in materials and workmanship. However, we realize that any highly sophisticated electro-mechanical and software driven devices can let us down from time to time. For this reason, we provide a dedicated Technical Support Helpline, extended warranty options and a commitment to support the repair and maintenance of products for a minimum of 10 years from the purchase date of the equipment.

To contact our Technical Support team please dial 1 (800) 531-5465 or email support@fluidconservation.com

Our staff will always seek to resolve any technical questions and are fully supported by the HWM Engineering Team to guide you to a satisfactory outcome. In the rare event that a product develops a defect within the warranty period, it will need to be returned to FCS for inspection and repair.

Returning a Defective Product to FCS

The procedure for returning a product for servicing or repair is as follows, please click the link below to complete the Service Request form:

 

  • You will be required to supply full details of the problem together with the system type and serial number  (s) of the equipment to be returned.
  • Please return the equipment and include the completed service request form to:

    Fluid Conservation Systems
    Attn: Service Department
    502 TechneCenter Drive Suite B
    Milford, Ohio 45150

    Once received by FCS, we will review the service request form, examine the equipment and send you a full service quotation for the work needed to be completed. Once the quote is signed and return to the office with a PO # or directions to invoice, service turnaround time is usually one week. We cannot accept responsibility for equipment returned to the factory without an Service Request Form. Please note that if we have not received an PO # number or direction to invoice within three working months FCS has the right to return the goods to you at your expense unrepaired.

Products Under Warranty

Once received by us, we will examine the equipment, make any repairs that are required and return the goods to you within 1-2 weeks of receiving them.


If you wish to contact the FCS Service Department to discuss your requirements, please dial 1 (800) 531-5465 or email support@fluidconservation.com
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Fluid Conservation Systems
502 TechneCenter Drive
Suite B
Milford, OH 45150
T: 1-800-531-5465 F: 513-831-9336 E: sales@fluidconservation.com
Halma
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